Terms of service
Welcome to Official Veloura Beauty! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to these Terms. Please read them carefully.
1. General Terms
1.1 Eligibility
By using this website, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction. If you are under 18, you may only use our website under the supervision of a parent or guardian. You also represent that you have the legal authority to enter into these Terms and to use the website under all applicable laws and regulations.
1.2 Changes to Terms
We may update these Terms from time to time at our sole discretion. Any changes will be posted on this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed about any updates.
1.3 Account Registration
You may have the option to create a customer account on our website. If you choose to create an account, you agree to provide accurate, current, and complete information and to update your information as necessary.
You are responsible for maintaining the confidentiality of your account login information and for activities that occur under your account. Please notify us if you believe your account has been accessed or used without authorization.
We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.
2. Products and Services
2.1 Product Descriptions
We strive to ensure that all product descriptions, images, and prices are accurate. Please note that the colors of products displayed on your screen may vary due to screen settings and display limitations.
2.2 Pricing –payment policy
All prices are listed in U.S. dollars and are subject to applicable taxes and shipping fees. We reserve the right to change prices at any time without prior notice. In the event of a pricing error on our website, we reserve the right to cancel any orders placed for the incorrectly priced product, whether or not the order has been confirmed and your payment method charged. If your payment method has already been charged and your order is canceled, we will issue a refund to your original payment method.
2.3 Orders
We reserve the right to accept or decline your order at our discretion. Upon receipt of your order, we will send you an order confirmation email. Please note that this email does not necessarily indicate acceptance of your order. Acceptance occurs when your order has been processed and shipped. We also reserve the right to limit the quantities of products purchased per person, per household, or per order. 2.4 Shipping and Delivery
2.4 Shipping and Delivery
Official Veloura Beauty ships to customers within the United States and to select international destinations where shipping is available.
Shipping options, rates, and estimated delivery times are provided at checkout and may vary depending on the destination and shipping method selected.
We aim to process and ship orders promptly; however, delivery times are estimates and may be affected by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.
For international orders, customers are responsible for any applicable customs duties, import taxes, or fees imposed by the destination country unless otherwise stated at checkout.
Please review our Shipping Policy for additional information regarding shipping, delivery, and international orders.
2.5 Returns
Due to the personal-care nature of our skincare products and for hygiene and product-integrity reasons, all skincare and personal-care product sales are final. We do not accept returns, exchanges, or refunds based on preference, change of mind, or for products that have been opened or used.
If an item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at OfficialVelouraBeauty@gmail.com. We will review the issue and, if approved, provide a replacement, refund, or other appropriate resolution.
Please do not return any product without contacting us first. If a return is required, return instructions and the return address will be provided directly to you.
For complete details, please review our Return & Refund Policy.
2.6 Promotions and Discounts
From time to time, Official Veloura Beauty may offer promotional discounts, coupon codes, special offers, or other promotions. Each promotion may be subject to its own terms, conditions, eligibility requirements, and expiration date.
Promotions and discounts generally cannot be applied to previous purchases. Whether discounts may be combined will depend on the terms of the specific promotion and the applicable settings at checkout.
We reserve the right to modify, suspend, or discontinue promotions at any time, subject to applicable law.
3. Intellectual Property
3.1 Ownership
All content on our website, including but not limited to text, images, graphics, logos, icons, and software, is the property of Veloura Beauty or our licensors and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, display, sell, or exploit any content on the website without our prior written permission.
3.2 Trademarks
"Veloura Beauty," our logo, and all related names, product names, designs, and slogans are trademarks of Veloura Beauty. You are prohibited from using our trademarks in any manner that could confuse customers, or in any way that disparages or discredits Veloura Beauty. All other trademarks not owned by us that appear on the website are the property of their respective owners.
3.3 User-Generated Content
If you submit or post any content, such as reviews, comments, or images, to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You must confirm that you have the rights to the content you post and that it complies with all laws.
4. Privacy--privacy policy
We are committed to protecting your privacy. Please review our Privacy Policy for information about how we collect, use, and disclose personal information. By exploring our website, you are giving us permission to gather and utilize your information in accordance with our Privacy Policy.
5. User Conduct
5.1 Prohibited Activities
You agree to use our website only for lawful purposes and in accordance with these Terms. You are prohibited from engaging in any of the following activities:
- Accessing or using the website in any way that violates any applicable law or regulation.
- Uploading, transmitting, or distributing any viruses, worms, or other harmful code that could damage, disrupt, or impair the operation of the website or the systems of any other users.
- Attempting to gain unauthorized access to the website, user accounts, or computer systems or networks connected to the website through hacking, password mining, or any other means.
- Using any automated system, software, or other means to access the website for any purpose without our express written consent.
5.2 User Content Guidelines
You are solely responsible for the content you post on our website. You agree not to post any content that:
- Is defamatory, obscene, abusive, or offensive.
- Violates the rights of any third party, including but not limited to intellectual property rights, privacy rights, or publicity rights.
- Contains false or misleading information or impersonates any person or entity.
6. Disclaimers and Limitation of Liability
6.1 Disclaimer of Warranties
The website and all products and services offered through it are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement.
6.2 Limitation of Liability
To the fullest extent permitted by law, Official Veloura Beauty, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, or business interruption, arising out of or in connection with your use of the website or products, even if we have been advised of the possibility of such damages. In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you have paid to us for the product or service giving rise to the claim.
7. Governing Law
These Terms and any disputes related to them will be governed by and construed under the laws of the United States. You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the website shall be brought exclusively in the federal courts located in the United States, and you consent to the jurisdiction of such courts.
8. Miscellaneous
8.1 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified so that it is valid, legal, and enforceable to the fullest extent permitted by law.
8.2 Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Official Veloura Beauty regarding your use of our website and products. All previous or current agreements, communications, or proposals, whether oral or written, are overridden by these Terms.
8.3 Waiver
If we fail to enforce any right or provision of these Terms, it shall not be interpreted as a waiver of such right or provision. A waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Official Veloura Beauty.
8.4 Contact Information
If you have any questions about these Terms or our products, please contact us at OfficialVelouraBeauty@gmail.com