Refund policy

Official Veloura Beauty Return & Refund Policy

At Official Veloura Beauty, we take pride in the quality of our skincare and personal-care products and want you to be satisfied with your order.

Final Sale Policy

Due to the personal-care nature of our skincare products and for hygiene and product-integrity reasons, all skincare and personal-care product sales are final. We do not accept returns, exchanges, or issue refunds for products based on preference, change of mind, or products that have been opened or used.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received an incorrect item, contact us as soon as possible at OfficialVelouraBeauty@gmail.com.

Please include your order number, a description of the issue, and photographs of the product and packaging when applicable. We will review the issue and work with you to make it right.

If your claim is approved, we may provide a replacement, refund, or other appropriate resolution depending on the circumstances.

Authorized Returns

Please do not send any product back without contacting us first.

If we determine that an item needs to be returned, we will provide the return instructions and return address directly to you. Items returned without prior authorization may not be accepted.

If a return is required because an item was damaged, defective, or incorrect, Official Veloura Beauty will provide instructions regarding return shipping.

Sale Items, Gift Cards, Promotional Items & Free Gifts

Sale or final-sale items, gift cards, promotional items, and free gifts are not eligible for return, exchange, or refund except where required by applicable law.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund after it has been issued.

European Union Customers

For orders shipped to the European Union, any applicable statutory cancellation or return rights will be honored as required by law. Certain sealed goods may be exempt from cancellation rights after they have been unsealed where applicable for health-protection or hygiene reasons.

Questions

For questions regarding an order or this Return & Refund Policy, please contact:

Official Veloura Beauty
OfficialVelouraBeauty@gmail.com